Privacy Policy

This privacy policy explains how Industriële Apparatuur Nederland B.V. (referred to as "we", "us", or "our") collects, uses, and protects personal data when you use our site or services. We are committed to protecting your privacy and handling your data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for processing your personal data is:
Industriële Apparatuur Nederland B.V.
Scheepmakershaven 28, Suite 302,
Rotterdam, South Holland, 3011 MB,
Netherlands.

Personal Data We Collect

We may collect personal data from you in various ways, including when you visit our site, contact us, request information about our services, place an order, or interact with us in other ways. The types of personal data we may collect include:

  • Identity data, such as your name.
  • Contact data, such as your address, telephone number, and email address (though electronic contact methods are not listed here for privacy inquiries, they may be collected for service purposes).
  • Business contact data, such as your job title, company name, and business contact information.
  • Transaction data, details about services you have purchased from us.
  • Technical data, such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
  • Usage data, information about how you use our site, products, and services.
  • Marketing and communications data, your preferences in receiving marketing from us and your communication preferences.

How We Collect Personal Data

We collect data through direct interactions with you, such as when you fill out forms or correspond with us. We also collect data automatically as you interact with our site, using technologies like cookies. Additionally, we may receive data from third parties and public sources.

Purposes for Processing Personal Data

We use your personal data for various purposes, including:

  • Providing and managing our services, including sales, installation, support, maintenance, and spare parts supply.
  • Processing your orders and managing your account.
  • Communicating with you about your inquiries, requests, or services.
  • Sending you relevant information about our services, updates, and promotions, where you have consented or where there is a legitimate interest and this is permitted by law.
  • Improving our site, products, and services.
  • Complying with legal obligations.
  • Preventing fraud and ensuring the security of our operations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
  • Legal obligation: Processing is necessary for compliance with a legal obligation that applies to us.
  • Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. Our legitimate interests include managing our business effectively, improving our services, and marketing our services within legal limits.
  • Consent: Where required by law, we rely on your explicit consent to process certain types of personal data. You have the right to withdraw your consent at any time.

Data Sharing and Disclosure

We may share your personal data with third parties under specific circumstances, including:

  • Service providers who perform services on our behalf (e.g., IT support, hosting, payment processing, delivery), acting as processors and required to comply with data protection laws.
  • Professional advisors, such as lawyers, accountants, or consultants.
  • Regulatory authorities, courts, or other governmental bodies when required by law or necessary to protect our rights.
  • With your consent.

We do not sell your personal data to third parties.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, as well as the applicable legal requirements.

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those employees, agents, contractors, and third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

International Data Transfers

Your personal data may be stored and processed in countries outside of your country of residence. If we transfer personal data to countries outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions by the European Commission or using standard contractual clauses approved by the European Commission.

Your Data Protection Rights

Under data protection laws, you have rights regarding your personal data. These may include:

  • The right to request access to your personal data.
  • The right to request correction of inaccurate personal data.
  • The right to request erasure of your personal data.
  • The right to object to the processing of your personal data.
  • The right to request restriction of processing your personal data.
  • The right to request the transfer of your personal data (data portability).
  • The right to withdraw consent at any time where we are relying on consent to process your personal data.
  • The right to lodge a complaint with a supervisory authority.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to collect certain information automatically. This helps us provide a better browsing experience, analyse site traffic, and understand how users interact with our site. You can manage your cookie preferences through your browser settings.

Children's Privacy

Our site and services are not intended for children under the age of 16, and we do not knowingly collect personal data from children under 16.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the policy will become effective when it is published.

Contact Us

If you have any questions about this privacy policy or our data protection practices, please contact us by writing to the following address:

Industriële Apparatuur Nederland B.V.
Scheepmakershaven 28, Suite 302,
Rotterdam, South Holland, 3011 MB,
Netherlands.

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